Linda has been with Positive Changes since Debbie transitioned her solo private practice to a group practice. Linda has played and continues to play a pivotal role in the growth of Positive Changes Counseling Center. Linda's ability to anticipate the needs of staff and administration allows for the seamless transitions necessary for daily operations. She works closely with clinical and administrative staff, providing support and guidance. Linda's warm, compassionate personality helps clients feel comfortable and welcomed at Positive Changes Counseling Center. One of Linda's greatest joys is Sammy, our emotional support animal. Linda makes sure Sammy is dressed appropriately for work every day, often with bow-tie.
Linda's email: [email protected]
Office Manager, Intake Coordinator
Ellen traded in her scrubs as a certified medical assistant to offer her skills on the administrative side as our Office Manager and Intake Coordinator. Ellen's many years as a medical assistant in doctors' offices is proving to be invaluable to our clients and therapists. Ellen is one of the first contacts clients have with Positive Changes Counseling Center when she connects with clients during the initial phone intake. Ellen's ability to put clients at ease on the phone and when they come to our office encourages all clients and visitors to look forward to their time at Positive Changes Counseling Center.
Ellen's email: [email protected]
Director of Business Operations
Marty has joined PCCC after an illustrious and varied career. After spending 17 years as a Police Officer with Baltimore City Police Department, ending his tenure as a Detective in the Homicide Unit, Marty entered the world of entrepreneurship as a business owner. His career path took him into the world of insurance and security fraud with the State's Attorney's Office and the Attorney General's Office. We are thrilled to have Marty in his capacity as our Director of Business Operations. In addition to all Human Resources responsibilities, Marty has become skilled in understanding the complicated world of health insurance billing. Any questions regarding billing can be directed to Marty.
Marty's email: [email protected]
Erin is a wonderful addition to our administrative team. She comes to Positive Changes Counseling Center with three years of experience working in the mental health field. Her familiarity and knowledge of the ins and outs of billing, insurance, client communication and staff relationships has endeared her very quickly to our admin and clinical teams. Erin's collaborative interactions, strong technical and organizational skills provide a boost to our business office as PCCC continues to expand to meet the needs of our community members. Erin graduated with her Associates Degree in 2018 and is currently pursuing a Bachelor's degree in Environmental Science.
Erin's email: [email protected]
Lauren has become an integral member of the administrative team. Lauren's exceptional organizational skills is proving to be essential in managing documentation collection and regulatory criteria. Lauren has created a successful system that maintains accurate verification and authorization necessary with many health insurance policies. Lauren is a 2017 graduate of Virginia Tech, with a Bachelor's degree in Psychology. She has earned her EMT- B and EMT-A certifications and is eager to begin her Bachelor's degree in Nursing. Lauren is a proud military wife, married to a pretty awesome young man.
Chief Compliance Officer
Ryan joined Positive Changes in 2019, just in the nick of time. Ryan's expertise in technology security allowed us to transition to an online presence prior to the onset of COVID's challenges. Ryan has the ability to design and maintain complicated systems that provide compliance and security for all PCCC's business needs. Ryan came to Positive Changes with decades of management and leadership experience in his capacity as the assistant director of a large summer camp. Ryan earned his Bachelors of Science in Business Management with specialization in Human Resources, Marketing and Accounting. Ryan's collaborative personality has encouraged the continual growth of Positive Changes Learning Center and SAJE.